Support

Clearly once you've invested in equipment from the global leader in interactive entertainment you'll want to know you have a company supporting your equipment that is going to be around and reliable. Zone has been in business for 20+ years and has an excellent track record of meeting the support needs of its product lines, with 24/7 service provided through a global network of operations amongst a host of other support mechanisms.

 

The world of Zone offers global coverage of your support needs contact the office nearest you, or if your trying to reach after hours support and the line is busy, why not call an international office that is in office hours with Zone you have multiple sources of assistance.

If you own and/or operate a Zone Laser Game System, you are entitled to access our 24/7 help services, your terms of service may vary depending on your service contract however you can get support in the following manner:

If you need immediate support via the telephone you can reach us in office hours on our office number 302-730-8888 9am to 5pm Monday to Friday

If you need immediate EMERGENCY support for a system wide problem that is preventing you from operating you can call the office number and press 0 to be forwarded to the technician on call.

If you need technical support out of office hours in the USA then you are welcome to contact one of our international offices and obtain the answers to your question through our partners around the world.

UK Office +44 116 242 5225 Mon - Fri 9am - 5pm GMT

Australian office +61 3 9888 9333 Mon - Fri 9am - 5pm AEDT

If you have an emergency and you can't reach a technician via the methods above you can directly call the technician on call on the number 302-363-5546.

If you have not received a call back within 15 minutes please call 302-363-6445

Web Help

There are a number of web based resources available to operators of Zone Laser Tag equipment, all sites utilize the same username and password logins, if you are unable to access these sites please contact us to verify your log in details.

Commit online - Commit is Zone's internal CRM system and everyone has access to it. Use your username and password to access your account, track repairs and support requests as they progress through our support systems. Commit also contains FAQ knowledge base articles that may help you troubleshoot problems.

Playlasertag.biz - Our web portal for access to your web based license keys.

Remote Control - Our web page link to fast support right on your desktop.

Pncsupport.com - Our parent company's resource pages, with links to artwork and the latest software.

Live Chat - web chat with a technician or just skype us!

Playzonelaser - coming soon our upgraded playlasertag.biz site will provide access to keys and give a site listing service for the entire global Zone Empire.