FAQ

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General  What is your opinion on using video briefings?  Do you offer facility/arena design?  How much square footage for the arena do you recommend?  Can you provide me with the number of games played at your facilities, by month.  Can you provide me with a sample business plan?  How do I attract loyal long-term customers?  Is there any difference in the way that your game plays compared to other systems?  Do all games attract the same demographics?  What are my constraints in this market?  Which laser tag equipment is best suited for my market?  Is a laser tag center the right choice for my market?  Do you recommend demographic research companies?  Do you assist in site selection?  Who's your competition?  Can I have an outside themeing company build my arena?  Do I have to accept your design plans?  Do you provide an Operations Manual?  Do you provide a newsletter to your operators?  How important is the day-to-day involvement of the operator to the success of the center?  Who do you recommend to purchase fog juice from?  Does your package come with a water-based or oil-based fog machine?  How do people in the Lobby know what is happening in the Arena?  Do you recommend observation decks?  In what way does the arena design affect marketing and demographics?  What makes a good arena?  Is arena design important to success?  How much square footage for the vesting/ready area?  How much square footage for the briefing area?  Do you offer site selection assistance?  What are the sales month-to-month at your lowest population site?  Where is your site with the smallest population base?  Do you have an Operators Association, Franchise Association or Players Association?  Will you provide to me a complete site list?  Can I talk to all of your operators?  What is the most significant, unique feature that separates you from your competitors?  Why should I buy from you?  How long has your system been in use?  What is your company's negative?  What makes your company the best?  Are you international or in the US only?  Do you have the right to repurchase my site?  How many sites do you own or manage?  Is there any independant body i can talk to?  Who is the largest manufacturer?  How much is your system per phaser?  Do you offer financing?  What demographics should I have for your equipment?  What are the demographic minimums required for success?  Do I have to pay an annual fee to keep my territory secure?  What guarantees do you provide that keep your equipment out of my territory?  How large a protected territory do you provide?  Do you have secured territories?  What is the total investment for a turnkey system?  Does the warranty cover the plastics of the equipment?  How long is the warranty?  Do you have license fees?  Is the computer included in the equipment?  Do you do joint-ventures?  Do you offer revenue sharing?  Who operates Zone equipment?    Equipment  What interactive effects do you offer?  Can the vest be programmed for special abilities?  What happens to playing ability when the player is hit?  How does a player know that he has scored, or been tagged?  How does the player know their status as they play?  Does the equipment feature radio-polling?  What features increase repeat play?  Do you have a parts distribution center in the country that I have my center?  Where is your Research & Development done?  Does the vest have shoulder sensors?  How long will a game pack run on an overnight charge?  What sound effects are originated by the arena?  Can the arena targets be configured for different game variations?  Do you have arena targets?  Do you encourage shielding?  Can the players shield?  Does the equipment feature an anti-theft system?  Can a pack be "quick-charged"?  How long does it take to fully recharge a pack?  Do you have any used/refurbished equipment that I may purchase?  How many different versions of hardware are currently on the market?  How often has the company introduced extensive hardware upgrades?  How many packs in your system?  How heavy is the laser?  How heavy is the vest?  Can I get your equipment without real-time scoring?  Do you have real-time scoring?  Is it a real laser?  What's the difference between using a laser (RF) and Infrared (IR) for information transmission?  What does radio do for Zone?  Do I have to purchase a certain number of packs initially?  Do I have to purchase a minimum number of packs if I want more?  How often has the company introduced extensive hardware upgrades?  What is the most common repair needed by the equipment?  What is the average number of hours of play before equipment failure?  What is the average downtime should I expect on the equipment?  How much maintenance does the equipment require?  Is the system modular in design?  How important is the equipment to the success of the facility?  How much does it cost to maintain your system monthly?  Does your equipment have radio?    Software  Is the software included in the base selling price?  Can you reprogram software at my request?  Do you offer real (equipment/software generated) handicapping to level out the playing field of new and experienced players?  How detailed is your scoring system?  What type of security/audit features do you provide?  Do you offer Center Management Software?  Explain the significance of special features, enhancements, unlimited game formats, etc.?  How many different versions of software are you currently supporting?  How does your software allow for variety in game play?  May I link the software to other POS software?  How much are software upgrades?  What Operating System does your software run on?    Arenas  Do you build arenas?    Support  What do i do if my system stops working?  What is the average response time for an emergency?  How many full-time people do you have in tech-support?